FAQ's

Choose a question below to reveal more information. If you cannot find any information relevant to your query, please contact us using our contact page.

No, you don’t need to create an account to place an order, you can just fill in the details on the checkout page. Wondering about the benefits of creating an account? Creating an account allows you to save your details, so shopping with us in the future is faster and easier. You can also track the status of your order, and we’ll send you exclusive offers every now and then, too. Your details are safe with us and we don’t pass them on to any third party marketeers.

Simply enter your information in the boxes required on the card page, some cards only allow entry for the insert if you want it printed and not leaving blank.

Unfortunately the only way to rectify this is to remove from cart and re-enter the correct details.

Sometimes emails from us will automatically go into your email junk folder (depending upon the email provider you use, this folder may be called ‘spam’ or ‘junk’) so you might find your confirmation email there. If you still can’t find your confirmation email, please contact us and we’ll check your order on our system. We’ll re-send the confirmation email to you, so you’ll know your order has been processed.

Please remember, our personalised gifts are tailor-made for you, so we will print exactly the message you enter. We, therefore, advise you to double check any names and messages for potential spelling mistakes. If your card does arrive with mistakes, we cannot accept responsibility unless the fault was a result of the personalisation process. If you believe the error is on our behalf please send us an image of the product to (sales@craftybizz.co.uk) so we can check your received item with the details you entered originally.